Contact

We are seeking an enthusiastic, outgoing and proactive cellar door professional/s for our Greenock Cellar Door. You will be able to make the most of your friendly personality, to host, engage and educate our customers on everything Kalleske and to ensure everyone who visits us encounters a memorable experience. A genuine passion for wine, exceptional customer service and great communication is essential for success in this role. We are looking to expand our team with people wanting to become part of Kalleske for the long term.

You will have the ability to host various wine tastings and experiences and be able to learn our wine range. General administrative tasks and packing of orders in relation to direct wine sales through cellar door, over the phone and from our website is part of this role. Working across a structured roster that includes weekends (mainly Saturdays) but having the flexibility and willingness to occasionally change days or fill shifts would be appreciated. Experience working in a cellar door/hospitality role is preferred. 

If this sounds like you, please email your supporting letter outlining skills, knowledge, and experience with your resume to: marketing@kalleske.com at your earliest convenience. Phone inquiries to Michael are welcome on 8563 4000.

Core Cellar Door Tasks:

• Host various wine tastings and experiences for groups up to 12 people

• Showcase the Kalleske story and wines to customers

• Always give fantastic customer service

• Take care of multiple groups at any one time

• Basic kitchen preparation and food service (platters and experiences)

• Take bookings, orders and other enquiries by phone, email and face-to-face

• Use POS, email and online booking systems

• Packing of customer orders

• Administration of paperwork for customer orders through cellar door, phone and website

• Follow procedures, including opening and closing as well the standard day-to-day operations

• On occasion run cellar door autonomously (weekdays – with support from office staff)

• Communicate with customers over phone and via email to update personal details and complete sales and discuss wine.

Availability & Hours: 

• Must be available on weekends (primarily Saturdays)

• Multiple days available per week (up to 3-4 days during busy periods)

• Occasional evening events (Friday and Saturday)

• Various opportunities available for the right person with wide ranging skills

• Being flexible to fill shifts during busier periods is preferred

About you:

• Confidence to conduct various wine tastings and experiences speaking to a wide range of people, primarily in groups of 2-12

• Fun, personable and outgoing

• Excellent customer service and verbal communication skills

• Wine knowledge is preferred, but not essential, we are happy to teach you but you must have a passion for wine and the desire to learn

• Be able to handle multiple groups

• A proactive person that prioritise tasks when cellar door is busy as well find tasks to complete during quieter time.

• Sales skills and ability to maximise sales an advantage

• Strong computer skills and competent with POS, email and online booking systems or transferrable skills

• Must hold Responsible Service of Alcohol (RSA) certifications

• Previous experience with a customer database an advantage

• A keen eye for detail and pride in your work

• Immaculate personal presentation

• Fit and healthy

• Enjoy working as a part of a team

• Able to work autonomously when required

• Ability to follow instructions and procedures